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A better way to protect your WLAN is with WPA (Wi-Fi Protected Access) security protocol. WPA provides a higher level of protection; it provides a 256-bit encryption in comparison with WEP which only provides a 128-bit encryption. WPA support is built into Windows XP (with the latest Service Pack), Windows Vista and most modern wireless hardware and operating systems. A more recent version, WPA2, is found in newer hardware and provides even stronger encryption, but you ll probably need to download an XP patch in order to use it. Older routers and network drivers do not support WPA or WPA2. Make sure to consult your manual for both the router and network adapter for compatibility issue. charter cable broadband

2. Change the default SSID - SSID stands for service set identifier. It is a sequence of characters that uniquely names a wireless local area network (WLAN). internet phone service

3. Change the default password on the router/access point. - By changing the default password, it will be more difficult for the intruder to make changes and control your wireless network. internet web hosting

4. Check if the remote access is enabled or disabled. - It is strongly recommended that you disable this feature. By default some routers disables the remote access feature, but check it anyway. The remote access, if enabled, gives you the ability to access the router remotely using the web browser such as Internet Explorer. comcast cable broadband

5. Locate the router/access point near the center of the building - If it is located near a window, there will be a stronger signal emanating from the building which makes it easier for an intruder to locate your wireless network. time warner cable broadband

6. Use MAC filtering for access control - MAC addresses are unique to specific network adapters, so by turning on MAC filtering you can limit network access to only your computers. In order to use MAC filtering, you need to find the 12-character MAC address of every computer that will connect to the network and enter the information into the router/access point. Be sure to keep the information up-to-date in the router/access point if you add or remove computers from your wireless network. MAC addresses can be spoofed (imitated) by a knowledgeable person, so while it s not a guarantee of security, it does add another obstacle for intruders to decipher. verizon broadband dsl

7. Disable the wireless connection when not in use - Turning off your wireless connection when not in use will limit your exposure to threats and intrusions. Note: Contact your router manufacturer on how to configure your wireless router. If you have a Netgear wireless router, click Here for a step by step instructions. Back to Top sbc dsl internet

Laptop/Desktop Computer:

1. Disable the Automatically Connect to Available wireless network on your laptop or desktop. Educate yourself on which program your wireless device is using to connect wirelessly. For example, Windows XP with SP2 and Windows Vista has built in wireless program that can be used to connect wirelessly while some computer manufacturers, use a third party software. Consult your manual on how to disable this feature or call the manufacturer. If you leave this feature enabled, your computer will likely connect to a wireless network within range without your knowledge which can exposed your sensitive data to security risks. broadband phone cable

2. Make sure that you have firewall, antivirus, anti-spyware, and your operating system security updates installed. If you purchased the computer over a year ago, you may need to re-subscribe to the antivirus software or install new antivirus software. Once the subscription ends, the software will still be on your computer, however you will no longer receive the latest virus definition updates. Most antivirus software companies charge a fee to renew the subscription. In addition, Charter offers an antivirus suite which you can download if your previous antivirus program is expired or if you do not have an antivirus installed. Click Here for more information and to download Charter High-Speed Security Suite . cable modem vs adsl

3. Use strong passwords. For more information on creating a strong password, click Here. dsl broadband providers

Things To Know When Surfing The Internet At A Hotspot

The following is recommended when you re accessing the Internet from a hotspot: 1. Turn off File and Printer Sharing 2. Make sure that you re connected to a legitimate access point. Most hotspot has an informational brochure that you can read to educate yourself. cable broadband service

3. Be aware of your surroundings. Don t let anyone see what you are entering in your computer. 4. Try not to perform any online transaction such as viewing your bank accounts or paying your bills online. Following the steps described in this article will help decrease the chances of your data from being intercepted and exploited but it does not guarantee absolute security protection. To learn more on how to safely surf the Internet, click Here. dsl broadband services

Online Safety Guide - Charter Communications This article is an overview for parents and children regarding online safety online, safety guide, parents, children, missing children Printable Version Online Safety Guide Online Safety Guide for Parents

Parents are increasingly faced with the challenge of keeping their children safe in today s online world. Inappropriate websites, cyberpredators, cyberbullies, social engineering and identity theft are just some of the many threats children now face. However, with the proper resources and involvement, you can help protect your children. If you are not sure where to start, Charter is here to help. Click Here for additional online parental resources. dsl broadband modem

Online Safety Guide for Kids

Most kids enjoy playing games, chatting with friends, and surfing the internet. But at some point you might encounter things that make you feel uncomfortable. What should you do when someone asks you where you live, or wants to meet you in person What should you do when someone threatens you, or calls you names What should you do when you receive email that you didn t ask for Charter recommends you talk with your parents or a trusted adult when something like this happens. There are also many websites that can help you learn what to do in these types of situations. Click Here for more information. broadband high speed internet

Missing Children Alert

AMBER Alert is the nationwide program to alert communities to missing children. To check for current AMBER Alerts in your area or register to have AMBER Alerts sent to your cell phone, click Here. If you would like more information about the AMBER Alert program, click Here. Search Support: dial up internet

Helpful Links: This article explains how to make sure that kids are surfing the web safely. online safety guide for kids, online, safety guide, parents, children, missing children Printable Version Online Safety Guide for Kids Safety Pledges

Internet Safety Pledges are designed to help keep you stay safe while online. Safety Pledges help your parents and guardians develop safe online boundaries and help you talk about your online experience. Netsmartz provides the following guidance to help keep you safe while online. cable internet isp

1. I will not give out personal information such as my address, telephone number, parents work address/telephone number, or the name and location of my school without my parents permission. cable broadband access

2. I will tell my parents right away if I come across any information that makes me feel uncomfortable. 3. I will never agree to get together with someone I meet online without first checking with my parents. If my parents agree to the meeting, I will be sure that it is in a public place and bring my mother or father along. 4. I will never send a person my picture or anything else without first checking with my parents. internet service providers

5. I will not respond to any messages that are mean or in any way make me feel uncomfortable. It is not my fault if I get a message like that. If I do I will tell my parents right away so that they can contact the service provider. broadband service providers

6. I will talk with my parents so that we can set up rules for going online. We will decide upon the time of day that I can be online, the length of time I can be online and appropriate websites for me to visit. I will not access other websites that s inappropriate or break these rules without their permission. dsl and broadband

7. I will not give out my Internet password to anyone (even my best friends) other than my parents. 8. I will check with my parents before downloading or installing software or doing anything that could possibly hurt our computer or jeopardize my family s privacy. Broadband High Speed Internet for additional Safety Pledges provided by NetSmartz . aol broadband dsl

About NetSmartz

NetSmartz is an interactive, educational safety resource from the National Center for Missing Exploited Children and Boys Girls Clubs of America for children (ages 5-17), parents, guardians, educators, and law enforcement that uses age-appropriate, 3-D activities to teach children how to stay safer on the Internet. The NetSmartz Workshop can be accessed at www.NetSmartz.org/ and www.NetSmartzKids.org/. broadband internet service

Fun Sites to Visit

• Netsmartz.org: http://www.netsmartz.org/ broadband cable modem

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AMBER Alerts - Charter Communications This article explains the history and purpose of AMBER Alerts. AMBER alerts, missing children, abducted children Printable Version AMBER Alerts Missing Children AMBER Alerts

The abduction of 9-year-old Amber Hagerman in 1996 created community interest in an early warning system that would assist law enforcement officials in saving the life of a child. A year later, in Dallas, Texas, the AMBER Alert program was established. The AMBER Alert program is a partnership between law enforcement, broadcasters and area transportation agencies. When activated, an urgent bulletin broadcasts over radio, television, and electronic message boards to increase community awareness regarding the abduction. broadband adsl cable

The PROTECT Act of 2003 expanded the AMBER Alert program nationwide. The law created a network of coordinated efforts between local and federal agencies. The national AMBER Alert program now disseminates information using the Federal Emergency Alert System and authorized secondary distributors. The National Center for Missing and Exploited Children (NCMEC) is responsible for releasing information to secondary distributors which include: companies, businesses, and organizations that have the ability to deliver geographically targeted messages to their customers. Information sent may include: descriptions and pictures of the missing children, descriptions of the suspected abductor, vehicle information, and any other valuable information leading to the recovery of the child and apprehension of the suspect. dial up broadband

To expedite the recovery efforts during the most critical hours of abduction, the wireless industry, NCMEC, and U.S. Department of Justice have partnered to offer Wireless AMBER Alerts directly to cell phones. cable dsl broadband

Wireless AMBER Alerts are free for those who sign up and are geographically specific, making alerts relatively infrequent. The Wireless AMBER Alerts Initiative is available through all major wireless carriers. To learn more and register, visit http://www.wirelessamberalerts.org. dsl broadband speed

Since its inception, the AMBER Alert program has successfully brought home more than 320 abducted children. On the Web: static ip internet

• Department of Justice - AMBER Alert Program: http://www.amberalert.gov cable broadband speed

• National Center for Missing Exploited Children: http://www.missingkids.com cable modem isp

• The Wireless Foundation: http://www.wirelessfoundation.org cable broadband wireless

Removing Viruses - Charter Communications This article explains how to remove and prevent viruses on your computer. Virus removal, firewall, security updates, windows updates, remove viruses Printable Version Removing Viruses How To Remove Viruses

Removing a virus can be a daunting task even for an experienced computer professional. Fortunately with the right information, you can eliminate the virus infection from your computer. Steps in removing viruses: 1. Reboot your computer into safe mode with networking. Safe mode is a diagnostic mode that Windows operating system can start in for troubleshooting purposes. When you select safe mode with networking, you should have connection to the Internet which will enable you to download the latest virus definition for your antivirus program. For information on how to boot into safe mode with networking, visit: http://www.computerhope.com/issues/chsafe.htm#01. dsl broadband test

2. Scan your computer using an antivirus program. If you have an antivirus program installed in your computer (Norton , McAfee , AVG , Charter High-Speed Security Suite , etc.), download the latest virus definition first before running the scan on your pc. If your antivirus is expired, you will not be able to download the latest virus definition and it is recommended that you do not scan your pc with an expired antivirus program. Contact the antivirus vendor for additional information. adsl modem cable

3. Scan your computer using an online virus scan. If you don t have antivirus program installed or if it s expired, you can scan your pc using an online virus scan. Below is a list of the most popular online scans: wireless cable dsl broadband

Note: The online virus scan will only work if you have Internet connectivity. If you don t have Internet connection, call Charter at 1-888-GET-CHARTER for assistance.

4. Manually remove virus. Not all viruses can be removed by a local or online virus scan, so manual removal of the virus may be required. If you know the name of the virus that is infecting your computer, perform an online search using Google , Yahoo , etc. with the key words of removal and the name of the virus. You will find a wealth of information on how to manually remove the virus. broadband dsl router

Many antivirus companies provide removal tools to remove a specific virus. Below is a list of the most popular virus removal tools. broadband cable dsl router

• F-Secure
• Trendmicro
• Symantec

Note: Manually removing a virus can be a tedious and a difficult task. If you do not feel comfortable with the process, take your computer to a professional for cleaning.

5. Download the latest security updates for your operating system. Windows operating system is known to have security holes. Make sure that you constantly download Windows update to patch the security holes. To manually download the Windows updates visit: http://update.microsoft.com/windowsupdate/v6/default.aspx ln=en-us. angola broadband internet

6. Perform a local virus scan using an emergency rescue disk. Many antivirus programs allow you to create an emergency rescue disk to use in the event your computer becomes infected. When you boot from your rescue disk, the antivirus program will scan your computer for viruses before your operating system loads. Performing this process will give your antivirus program access to files that may have been locked by the operating system. Refer to your antivirus help files for assistance with creating an emergency disk or contact the antivirus vendor. austria broadband internet

7. Reformat and reinstall your operating system. Reformatting your hard drive will remove most viruses but it will also delete all of your personal files. It is recommended that you save your data on a cd or usb jump drive for all your personal files that s stored in your hard drive. Due to the data loss involved with this process, this step should only be used as a last resort. Before you begin this process, have your operating system or restore disk handy and contact your pc manufacture for assistance. australia broadband internet

The key to a healthy computer is to make sure that you have all the necessary programs installed to protect your pc and educating yourself on the do s and don ts when surfing the Internet. Click Here to learn more on how to safely surf the Internet. belgium broadband internet

This article explains copyright infringement, DMCA, notice of copyright infringement, and how to resolve it. copyright infringement, copyright holder, infringement, file sharing programs, peer to peer programs, dmca, copyrighted material, P2P, peer-to-peer, acceptable use policy, illegal download Printable Version Copyright Infringement Copyright Infringement Help Topics What is the Digital Millennium Copyright Act What is a Notice of Copyright Infringement What should I do if I receive a Notice of Copyright Infringement What if I believe I did not download the infringing item the copyright holder is accusing me of Can my High-Speed Internet service be suspended or terminated because of copyright infringement If you cannot find your answer, please

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What is the Digital Millennium Copyright Act

Charter Communications is registered under the Digital Millennium Copyright Act of 1998 ( DMCA ) (See 17 U.S.C. 512). Under the DMCA, copyright owners have the right to notify Charter Communications if they believe that a Charter customer has infringed the copyright owner s work(s). switzerland broadband internet

Violations of federal Copyright law can result in civil and/or criminal liability, including payment of monetary damages, costs and attorneys fees to the copyright owner. See 17 U.S.C. 504-506. In addition, Charter s Acceptable Use Policy explicitly prohibits copyright infringement by Charter High-Speed Internet subscriber. germany broadband internet

For more information regarding the Digital Millennium Copyright Act, visit the United States Copyright Office at http://www.copyright.gov/title17/92chap5.html. Charter s Acceptable Use Policy can be viewed by clicking on the following link: http://www.charter.com/Visitors/Policies.aspx Policy=6 algeria broadband internet

What is a Notice of Copyright Infringement

Charter Communications receives notices from copyright holders or its representative organization stating that a Charter High-Speed Internet subscriber has used or acquired copyrighted work(s) without authorization from the copyright holder. This notice is called a Notice of Copyright Infringement. egypt broadband internet

In compliance with the Digital Millennium Copyright Act (DMCA), Charter Communications will forward the Notice of Copyright Infringement to the offending party. No personally identifiable customer information is shared with the copyright owner unless required by law. Back to Top spain broadband internet

What should I do if I receive a Notice of Copyright Infringement

Charter Communications request that you take immediate action to stop copyright infringement. finland broadband internet

The Parent File Scan is an online scan that can locate any copyrighted material and peer-to-peer file sharing programs from your computer. Visit http://www.respectcopyrights.org to scan your computer. Also, while it is not required, it is recommended that you remove any peer-to-peer (P2P) file sharing programs. Although, having a P2P program on your computer is not illegal, it could expose your computer to security risks. fiji broadband internet

What if I believe I did not download the infringing item the copyright holder is accusing me of

It is possible that the activity occurred without your permission or knowledge by an unauthorized user, a minor who may not fully understand the copyright laws, a result of a computer virus, or even an unsecured wireless router. However, as a Charter Internet account owner, you can be held responsible for this activity. france broadband internet

If you have more than one computer in the household, check every computer for the infringing material. Ensure that every computer in your household is running a current antivirus and firewall program. Ensure that your operating system is up-to-date with the latest security patches. Finally, if you have a wireless router, ensure it is secured with a strong password to prevent unauthorized access. ireland broadband internet

If the above does not apply, and you believe that a copyright holder has accused you in error, you may file a DMCA Counter-Claim with Charter Communications designated agent. For more information on how to file a Counter-Claim, visit: http://www.charter.com/Visitors/Policies.aspx Policy=10 italy broadband internet

Can my High-Speed Internet service be suspended or terminated because of copyright infringement

Charter s Acceptable Use Policy explicitly prohibits copyright infringement by Charter High-Speed Internet subscribers. Charter s Acceptable Use Policy can be viewed by clicking on the following link: http://www.charter.com/Visitors/Policies.aspx Policy=6 Back to Top lesotho broadband internet

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Disclaimer: All marks belong to their respective owners. Some of the links in this article are to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites. E-mail Security - Charter Communications This article explains e-mail security, spam, e-mail hoax, e-mail spoofing, phishing, and how to protect yourself from it. e-mail security, email security, email hoax, e-mail hoax, spam, email spoofing, e-mail spoofing, phishing, email phishing, e-mail phishing Printable Version E-mail Security E mail Security Help Topics This article will educate you about e mail security. What is spam Why do I receive spam How can I help reduce spam How does Charter help me avoid spam What is an e mail hoax What should I do if I receive an e mail hoax Where can I find more information on the latest e mail hoaxes and false alerts What is e mail spoofing What should I do if my e mail address is being spoofed What is phishing What should I do if I receive a phishing e mail What should I do if I responded to a phishing e mail If you cannot find your answer, please

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What is spam

Spam is unwanted, unsolicited commercial e mail. morocco broadband internet

Why do I receive spam

You receive spam because the primary goal of a spammer is simple to make money. Sending spam is cheap and the returns can be very lucrative. It is estimated that 4.7 million Americans have made purchases from spam messages received in their inbox¹ . The more messages the spammers can deliver to inboxes, the greater chance the recipient will click on the message and make a purchase. malawi broadband internet

How can I help reduce spam

• Do not purchase anything from spam messages. Simply delete the message without opening it. mozambique broadband internet

• Help your ISP identify spam by reporting the spam message appropriately. If you are using Charter s webmail service, select the message and click the Report As Spam button. If you are using a mail client such as Outlook or Outlook Express, consider using a spam filtering program. namibia broadband internet

• Report spam to the Federal Trade Commission, spam@uce.gov. Be sure to include the full e mail headers. new zealand broadband internet

• Many security suite programs such as the Charter High Speed Security Suite include an anti-spam feature to help block unwanted e mail messages. papua new guinea broadband

Back to Top How does Charter help me avoid spam

Charter helps block spam by using anti spam filters. These special devices utilize optical character recognition (OCR) to filter out messages that contain key words, phrases, and images commonly found in spam. Charter blocks approximately 150 million spam messages per day from reaching our customers. portugal broadband internet

In addition to using anti spam filters, Charter offers to its customers the Charter High Speed Security Suite . The Charter High Speed Security Suite is a full featured security suite with built in spam control. To learn more about the Charter High Speed Security Suite click Here. solomon islands broadband

What is an e mail hoax

An e mail hoax is an e mail message that attempts to trick or deceive the recipient into forwarding the message by creating a sense of urgency or with a promise of rewards. E mail hoaxes often contain request to Send this message to everyone you know or some version of that statement. Other examples of e mail hoaxes include: chain letters, bogus virus information, free gift certificates, etc. sweden broadband internet

What should I do if I receive an e mail hoax

It is recommended that you refrain from passing on chain letters, jokes, and rumors. The best practice is to simply delete the message. Passing along hoax messages waste time, bandwidth, system resources, and inconvenience thousands of people. swaziland broadband internet

Where can I find more information on the latest e mail hoaxes and false alerts

The following pages contain information on new e mail hoaxes and false alerts: tunisia broadband internet

• F-Secure
• Symantec
• Trend Micro
• McAfee

Back to Top What is e mail spoofing

Spoofing is when someone forges the headers of e mail messages to falsify the origin of the e mails. Spoofing is usually done when sending unsolicited e mails, phishing attacks, and viruses. united kingdom broadband

What should I do if my e mail address is being spoofed

It s unfortunate but if your e mail address has been spoofed short of obtaining a new e mail address there is little you can do. If you do not want to create a new e mail address, you can create a filter or rule for your inbox to delete the unwanted messages. You can also attempt to identify the party that has spoofed your e mail address by reading the e mail headers and contacting the responsible ISP that the unwanted messages are being sent from. This process can be very lengthy and frustrating. Chances are you will only be able to identify machines that are compromised and not the responsible party. united states broadband

What is phishing

Phishing is a form of Internet fraud that utilizes spoofed e mails to lead the recipient to a fake website. The fake website is designed to trick the recipient into disclosing financial information such as credit card numbers, account usernames, passwords and social security numbers. To view an example of phishing scams aimed at Charter customers, click Here. south africa broadband

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